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RETURN/REFUND POLICY

Return/Refund Policy
 

1. Introduction

At Lazarehab, we are committed to ensuring that our customers receive products that meet their clinical needs. As our products are custom-made, they cannot be returned once manufactured.

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2. Order Confirmation

After receiving your order, our team will contact you directly to verify the details and ensure the product ordered is correct and configured properly to meet your clinical requirements.

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3. Order Cancellation and Refunds

If during the verification process, we determine that the product does not meet your child's clinical needs, the order will be aborted.

In such cases, you will have the option to receive a full refund or to select and configure a different product with our assistance and your consent.

This process may result in a credit being issued to your account or additional payments being required if you choose to proceed with a new order.

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4. Custom-Made Products

Due to the custom nature of our products, once an order has been confirmed and production has commenced, it cannot be cancelled or returned.

We will ensure that all necessary steps are taken to confirm the order details with you before manufacturing begins.

Clients will only be eligible for a refund if they receive a product that is not what was ordered. Damaged products delivered to the client will be replaced at no additional cost.

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5. Refund Eligibility

To request a refund, the following conditions apply:

  • Timeframe: You must submit your refund request within 14 days from the date of purchase.

  • Condition of Product: The product must be in new, unused condition and in its original packaging.

  • Method of Refund: Refunds will be processed via bank transfer.

  • Charges: No charges will be applied to eligible refunds.
     

6. Refund Contact Information

If you wish to request a refund or have questions about the refund process, please contact us at:

  • Email: info@lazarehab.com

  • Phone: +44 75 345 775 83

  • Address: Lazarehab Ltd, 60 Parkhouse Road, Shipton Bellinger, Tidworth, SP9 7TL, United Kingdom

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